Unternehmenssteuerung von heute
- Das Fundament -

Key Concepts of Performance Management

Learning Outcomes:

  • Recognize how the balanced scorecard helps to align business activities to the vision and strategy of the organization
  • Identify the key characteristics of the Balanced Scorecard.
  • Identify the four sectors of the Balanced Scorecard
  • Define business process improvement
  • Identify 14 steps to business process improvement
  • Recognize the benefit of Lean business
  • Identify 3 pillars of lean
  • Identify different methods in dealing with change
  • Recognize the importance for continuously evolving
  • Contrast the differences between imposed and designed change
  • Identify how to get employees to BUY into change
  • Describe Kotter’s 8 Step Change Model
  • Define excellent customer service
  • Identify skills needed for excellent customer service
  • Describe how best to serve your external customers
  • Describe how best to serve your internal customers -your boss, departments, and your employees
  • Define leading up
  • Identify techniques to develop the trust and buy-in needed
  • Identify the parts of the project management process
  • Recognize the importance of considering Personality Styles when assembling project teams
  • Identify the five groups of process management
  • Recognize how project management applies to accountants

Key Topics:

  • Discuss in-depth the four sectors of the balanced scorecard (financial, customer, business process, learning & growth).
  • Articulate the value that a balanced scorecard brings to an organization
  • Discuss the value of identifying a small number of strategic objects for each perspective
  • Benefits of Lean
  • Lean in a Service Organization
  • Flow Organization
  • Reducing costs
  • Maximizing productivity
  • Pursuit of perfection
  • Employee empowerment
  • Different personality traits and how they might react during a time of change
  • The five change management principles
  • The Murphy plow story
  • Internal vs External Customer Service
  • Servicing Customers Well
  • Customer Needs & Wants
  • Benefits of leading up
  • Know your personal SWOTS
  • Establishing credibility and trust
  • Initiating a project
  • Ten project management knowledge areas
  • The Triangle of Truth
  • Change management in project management

Course Details:

This course provides an overview of the key elements of a traditional MBA program. It includes methods for improving project management, customer service, business processes, and more.


Who Will Benefit

  • CPAs, corporate finance teams, business leaders and other financial professionals.