Unternehmenssteuerung von heute
- Das Fundament -
Key Concepts of Performance Management
Learning Outcomes:
- Recognize how the balanced scorecard helps to align business activities to the vision and strategy of the organization
- Identify the key characteristics of the Balanced Scorecard.
- Identify the four sectors of the Balanced Scorecard
- Define business process improvement
More
- Identify 14 steps to business process improvement
- Recognize the benefit of Lean business
- Identify 3 pillars of lean
- Identify different methods in dealing with change
- Recognize the importance for continuously evolving
- Contrast the differences between imposed and designed change
- Identify how to get employees to BUY into change
- Describe Kotter’s 8 Step Change Model
- Define excellent customer service
- Identify skills needed for excellent customer service
- Describe how best to serve your external customers
- Describe how best to serve your internal customers -your boss, departments, and your employees
- Define leading up
- Identify techniques to develop the trust and buy-in needed
- Identify the parts of the project management process
- Recognize the importance of considering Personality Styles when assembling project teams
- Identify the five groups of process management
- Recognize how project management applies to accountants
Key Topics:
- Discuss in-depth the four sectors of the balanced scorecard (financial, customer, business process, learning & growth).
- Articulate the value that a balanced scorecard brings to an organization
- Discuss the value of identifying a small number of strategic objects for each perspective
- Benefits of Lean
More
- Lean in a Service Organization
- Flow Organization
- Reducing costs
- Maximizing productivity
- Pursuit of perfection
- Employee empowerment
- Different personality traits and how they might react during a time of change
- The five change management principles
- The Murphy plow story
- Internal vs External Customer Service
- Servicing Customers Well
- Customer Needs & Wants
- Benefits of leading up
- Know your personal SWOTS
- Establishing credibility and trust
- Initiating a project
- Ten project management knowledge areas
- The Triangle of Truth
- Change management in project management
Course Details:
This course provides an overview of the key elements of a traditional MBA program. It includes methods for improving project management, customer service, business processes, and more.
Who Will Benefit
- CPAs, corporate finance teams, business leaders and other financial professionals.
… Prof. Dr. Utz Schäffer ist Professor für Controlling sowie Direktor des Instituts für Management und Controlling der WHU. Seine Forschung befasst sich vor allem mit der Rolle des Controllers und der digitalen Transformation der Finanzfunktion.
